The Rational Negligence Machine

The organization became entirely dependent on an external vendor with no internal oversight to ensure quality or compliance. This lack of informed leadership resulted in significant revenue loss, technical debt, and serious security risks within the payment systems. The source illustrates the concept of "Rational Negligence," where an organization’s internal culture actively rejects necessary expertise. Ultimately, the text warns that a department can become more expensive to run poorly than it would be to manage with proper technical governance.